Returns & refunds

If a product arrives faulty, damaged, or different from what you ordered, you're covered by our 7-day dead-on-arrival (DOA) guarantee. Tell us within 7 days of delivery and we'll arrange a free pickup and a replacement or full refund — your call.

Bought a component you no longer need? Unopened items in their original, sealed, undamaged packaging can be returned within 7 days of delivery for a refund. A few sensible conditions:

• ▸The item is unused, with all seals, accessories, manuals and free gifts intact.
• ▸Original manufacturer packaging is undamaged — please don't tape or write on the box.
• ▸Software, downloadable licences and opened items with broken security seals can't be returned for change of mind (defective items always can).
• ▸Custom-built rigs are assembled to your exact spec, so change-of-mind returns on a finished custom build are assessed case by case and may carry a restocking deduction. Defective builds are always fully covered under warranty.

1. 01Email support@rigged.in with your order number and the reason for return.
2. 02We issue an RMA number and a prepaid, insured Delhivery pickup label — keep it handy for the courier.
3. 03Re-pack the item securely in its original packaging and write the RMA number on the outer box (not on the product box).
4. 04Hand it to the Delhivery agent at pickup. You'll get a return AWB to track it back to us.
5. 05We inspect the item on arrival — typically within 2 business days — and confirm your replacement or refund.

Once your return passes inspection, we initiate the refund within 2 business days to your original payment method via Razorpay. Posting times depend on your bank or provider:

• ▸UPI & wallets — usually 1–3 business days after we initiate.
• ▸Cards & net-banking — usually 5–7 business days after we initiate.
• ▸EMI — the EMI is unwound by your bank; one or two future instalments may still post before the reversal reflects.

Refunds always go back to the original payment instrument — we can't redirect a refund to a different card or account. GST is refunded in full along with the item price. Free shipping means there are no shipping charges to deduct.

Prefer a replacement over a refund? For DOA and defective items we ship a like-for-like replacement free and insured as soon as your return is inspected, subject to stock. If the exact item is unavailable, we'll offer an equivalent or a full refund.

Nothing here limits your rights under the Consumer Protection Act, 2019 and related Indian e-commerce rules. This policy describes how we go about honouring them.