Built to outlast the meta
Warranty
We stake our name on every machine that leaves the bench. So we back it — for three years.
Last updated 30 May 2026
01The RIGGED.IN 3-year warranty
Every pre-built and custom rig assembled by RIGGED.IN carries a 3-year limited warranty on the system as a whole, valid from the date of delivery. This is a brand warranty on our build — the assembly, wiring, cooling, configuration and stability of the machine we sent you.
It sits on top of, not instead of, each individual component's own manufacturer warranty (GPUs, CPUs, motherboards, PSUs and the like typically carry 3–10 years direct from the maker). For the first three years we act as your single point of contact, so you never have to chase a vendor yourself.
No-questions burn-in
Before any rig ships it runs a 48-hour burn-in — stress, thermal and stability testing under load. We'd rather a part fail on our bench than in your room.
02What's covered
- Workmanship — anything we assembled or configured: cabling, mounting, thermal paste, fan curves, BIOS and the OS image.
- Component failure within the warranty window, handled by us under the relevant manufacturer terms — we coordinate the RMA, repair or replacement.
- System instability attributable to our build — crashes, thermal throttling or boot failures not caused by user changes.
- Dead-on-arrival units, fast-tracked under our 7-day DOA guarantee (see returns).
- Free, insured return logistics for any approved warranty claim, both ways.
03What's not covered
- Physical or liquid damage, drops, power surges (use a good UPS), fire, or transit damage not reported within 48 hours of delivery.
- Unauthorised modification that causes damage — extreme overclocking, BIOS flashing gone wrong, or delidding. Adding RAM, storage or swapping parts is fine and does not void the warranty, provided you don't damage anything doing it.
- Normal wear on consumables — thermal paste degradation over years, fan bearings past their rated life, accessory cables.
- Software issues unrelated to our build: third-party apps, malware, OS reinstalls or driver conflicts you introduce.
- Cosmetic wear (scratches, dust) that does not affect function.
- Commercial use beyond the unit's rated duty cycle, or use in unsuitable environments (extreme heat, humidity, dust).
Heads up
Tampering with factory serial stickers or warranty seals on individual components can void that component's manufacturer cover, even while our build warranty stands. When in doubt, ask us first at support@rigged.in.
04How to raise a claim
- Email support@rigged.in with your order number, a description of the fault, and a short photo or video where it helps.
- We'll respond within one business day with first-line troubleshooting — many issues are solved without anything leaving your desk.
- If hardware service is needed, we issue an RMA number and arrange a free, insured Delhivery pickup.
- Our bench diagnoses the unit, repairs or replaces the faulty part under warranty, and re-runs burn-in before return.
- We ship it back to you, free and insured, with a service note of what was done.
Typical turnaround is 7–10 business days from pickup, depending on part availability. We'll keep you posted at each stage.
05Good to know
- The warranty is tied to the original order and is transferable with the unit — keep your order confirmation as proof of purchase.
- Replacement parts may be new or equivalent factory-refurbished of equal or better specification.
- This warranty is in addition to, and does not limit, your rights under the Consumer Protection Act, 2019.
RIGGED.IN is a brand of Artikate Private Limited, G-31, Spaze Platinum Tower, Sohna Road, Sector 47, Gurgaon, Haryana 122018, India.
Grievance officer — write to grievance@rigged.in or call +91 700 4090 585 (Mon–Sat, 10:00–19:00 IST). We acknowledge grievances within 48 hours and aim to resolve them within 30 days.