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Support
Real builders, real answers. Whether you're tracking a parcel, raising a warranty claim, or just sizing up a build — start here.
Talk to a human
No bots-only mazes. Email us and a builder who actually knows the rigs will get back to you — typically within one business day, Monday to Saturday.
Support email
Include your order number (if you have one) so we can pull up your build instantly. For delivery questions, your AWB helps too.
Frequently asked
Orders, shipping, warranty, returns and payments — the questions we field most.
How do I check the status of my order?
Every order gets a confirmation email with an order number. The fastest way to see live status is Track order — drop in your AWB, or your order number and the email you checked out with, for real-time Delhivery updates from our bench to your door. Logged-in customers can see everything under My orders.
Can I change or cancel my order after placing it?
If your rig hasn't entered the build queue yet, yes — email support@rigged.in with your order number as soon as possible and we'll catch it. Once a build is on the bench or a component has been dispatched, we can't cancel it mid-flight, but you're still covered by our returns policy.
Do you build to order, or ship from stock?
Components ship from stock. Pre-built and custom rigs are assembled to order and put through a 48-hour burn-in before they leave — see build lead-times for the full timeline.
How much does shipping cost and how long does it take?
Shipping is free and fully insured across India on every order. Components typically dispatch within 1–2 business days; complete rigs dispatch after assembly and burn-in. Full details, including transit estimates by region, are on the shipping page.
Which courier do you use? Can I track delivery?
We ship with Delhivery. The moment your parcel is handed over you'll get an AWB by email and SMS — paste it into Track order for live, scan-by-scan status.
What warranty do I get?
Every rig we build carries a 3-year RIGGED.IN warranty on the assembled system, on top of each component's own manufacturer warranty. What's covered, what isn't, and how to raise a claim is laid out on the warranty page.
My PC won't boot out of the box. What do I do?
That should never happen after a 48-hour burn-in, but if it does, you're covered by our 7-day dead-on-arrival guarantee — email support@rigged.in within 7 days and we'll arrange a free pickup and a replacement or full refund. See returns for the DOA process.
Can I return something if I change my mind?
Unopened components in their original, sealed packaging can be returned within 7 days. Custom-built rigs are made to your spec, so change-of-mind returns on those are assessed case by case. Defective items are always covered. Walk through it on the returns & refunds page.
How long do refunds take?
Once we receive and inspect a return, refunds are initiated within 2 business days to your original Razorpay payment method. Banks typically post the credit within 5–7 business days after that.
What payment methods do you accept?
Checkout is handled by Razorpay — UPI, all major credit and debit cards, net-banking, and supported wallets and EMI options. We never see or store your card details; everything is captured on Razorpay's PCI-DSS-compliant gateway.
Are your prices inclusive of GST? Can I get a tax invoice?
Yes — all prices are inclusive of 18% GST, and a GST tax invoice is emailed with every order. Buying for a business? We support B2B invoicing with your GSTIN — see the GST & invoicing page.